Your Questions, Answered

  • We offer a range of services including but not limited to: Tuning, regulating (fixing those sticky keys!), voicing (making those bright keys darker), dampp-chaser installation, and more. If it isn’t on this list, please reach out to us and we’ll be happy to assist you.

  • Scheduling is simple. Reach out through our contact form, call, or email. We try to respond to all inquires in less than a business day.

  • We provide the most professional and highest quality services in the area while also offering outstanding customer service and pricing.

  • If you are not 100% satisfied within 30 days of your initial appointment, we will happily come out to find solutions to the problem(s) free of charge.

  • We offer flexible pricing based on project type and complexity. After an initial conversation and inspection, we’ll provide a transparent quote with no hidden costs.

  • Most of the products that we sell on the website are offered to our in-person customers (though others are more than welcome to order). We operate on a case-by-case basis. Thank you!

  • Typically, we don’t charge a travel fee. However, if your piano is more than 30 minutes away from us, we do charge $20 to help cover the additional time and gas.

  • To determine if a piano is retired or totaled, we evaluate the instrument to calculate an estimated cost of repair. If the piano would cost significantly more than it is worth in parts and labor, it is considered totaled. 

While Moore Piano Services takes every precaution to handle your instrument with the utmost care, certain incidents such as string breakage or other damage may occasionally occur due to the delicate nature of pianos. In the event that such damage happens during our service, Moore Piano Services cannot be held liable for these occurrences. However, we remain committed to assisting you with any necessary repairs and maintenance, though such costs will be the responsibility of the instrument owner.

Privacy Policy

Effective Date: 5/18/2026

At Moore Piano Services, your privacy is of utmost importance to us. We are committed to protecting the personal information you share with us and ensuring that it is handled with the highest level of care and confidentiality.

Information We Collect

We may collect certain personal information that you voluntarily provide to us when you use our services, such as your name, email address, phone number, and any other information necessary to provide you with our services. This can be collected through our contact page, retiring piano form, or any other form on the website.

How We Use Your Information

The information we collect is used solely for the purpose of delivering and improving our services, communicating with you, and fulfilling your requests. We do not sell, rent, or trade your personal information to third parties.

Information Sharing and Disclosure

We do not share your personal information with third parties for their marketing purposes. We may share information only with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any questions about our privacy practices, please contact us directly at moorepianoservices@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.